Managing Business Communication - MGMT2002

Faculty: UNSW Business School

School: School of Management

Course Outline: MGMT2002 Course outline

Campus: Sydney

Career: Undergraduate

Units of Credit: 6

EFTSL: 0.12500 (more info)

Indicative Contact Hours per Week: 3

CSS Contribution Charge: 3 (more info)

Tuition Fee: See Tuition Fee Schedule

Further Information: See Class Timetable

View course information for previous years.


Effective communication management, at both individual and organisational levels, is essential in business and professional contexts. This course facilitates understanding of how people manage their communication processes, considers 'best practice' for successful organisational communication, and provides opportunities for communication skills development and enhancement. Topics include the theories and principles of communication management; the dynamics of interpersonal communication; the significance of intercultural and international business communication; the use of language and non-verbal communication; managing communication in small groups and teams; communication in negotiations; creating communication networks; managing ethical issues in business communication; conducting communication audits and developing benchmarks; and strategies for improving organisational communication. The course also includes practical components for improving individual and small group communication.
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