Service and Quality Management - INFS3632
Faculty: UNSW Business School
School: School of Information Systems and Technology Management
Course Outline: INFS3632 Course Outline
Campus: Sydney
Career: Undergraduate
Units of Credit: 6
EFTSL: 0.12500 (more info)
Indicative Contact Hours per Week: 3
Enrolment Requirements:
Prerequisite:INFS1602 AND completion of 72 UOC within that program.
CSS Contribution Charge: 2 (more info)
Tuition Fee: See Tuition Fee Schedule
Further Information: See Class Timetable
View course information for previous years.
Description
The service sector is the fastest-growing sector of the economy in Australia, which represents about 70% of Australia's gross domestic product and provides significant employment opportunities to Australians. To maintain Australia's position as a leading world-class provider of services, it is important for all employees in service and the public sector to understand the concepts and tools used to design and operate processes that will deliver a high quality of services.