Service and Quality Management - INFS3632
Faculty: UNSW Business School
School: School of Info Systems, Technology & Management
Course Outline: INFS3632 Course Outline
Campus: Sydney
Career: Undergraduate
Units of Credit: 6
EFTSL: 0.12500 (more info)
Indicative Contact Hours per Week: 3
Enrolment Requirements:
Prerequisite:INFS1602 AND a minimum of 72 UOC of courses must be completed.
CSS Contribution Charge: 2 (more info)
Tuition Fee: See Tuition Fee Schedule
Further Information: See Class Timetable
View course information for previous years.
Description
Offering high quality products or services has been one of the significant strategies used by modern organisations in Australia to compete against products and services from developing countries with lower labour costs in the global marketplace. It is important for all employees in business and in the public sector to understand the concepts and tools used to design and operate processes that will produce and deliver high quality goods and services.