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Service and Quality Management - INFS3632
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Course Outline: INFS3632 Course Outline
 
 
Campus: Kensington Campus
 
 
Career: Undergraduate
 
 
Units of Credit: 6
 
 
EFTSL: 0.12500 (more info)
 
 
Indicative Contact Hours per Week: 3
 
 
Enrolment Requirements:
 
 
Prerequisite: INFS1602
 
 
CSS Contribution Charge:Band 2 (more info)
 
   
 
Further Information: See Class Timetable
 
  

Description

With a focus on service operations, this course will introduce you to various concepts of quality management such as Total Quality Management (TQM), Six Sigma, design quality, and process quality. The course will also teach skills and tools such as Statistical Quality Control, which are a valuable tool for service process quality control.

Offering high quality products or services has been one of the significant strategies used by modern organisations in Australia to compete against products and services from developing countries with lower labour costs in the global marketplace. It is important for all employees in business and in the public sector to understand the concepts and tools used to design and operate processes that will produce and deliver high quality goods and services.


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© The University of New South Wales (CRICOS Provider No.: 00098G), 2004-2011. The information contained in this Handbook is indicative only. While every effort is made to keep this information up-to-date, the University reserves the right to discontinue or vary arrangements, programs and courses at any time without notice and at its discretion. While the University will try to avoid or minimise any inconvenience, changes may also be made to programs, courses and staff after enrolment. The University may also set limits on the number of students in a course.