General principles of management: an overview of the basic ideas and issues of management including the functions and roles of a manager, strategic and operational planning and monitoring systems with an emphasis on production and operations management; classical and modern organisation theories; overview of human and cultural issues in organisations; issues of project management. Quantitative techniques for management: engineering economic analysis including the analysis of investment decisions under risk and uncertainty. Modern techniques of statistical quality control and its extensions to statistical process control. Project management and control using network analysis. Human and cultural aspects of management: motivation and leadership theory; organisational cultures; organisational change and development; TQM cultures and the "internal customer".