Information Systems Operational Excellence - INFS5732
Faculty: Australian School of Business
School: School of Info Systems, Technology & Management
Course Outline: INFS5732 Course Outline
Campus: Kensington Campus
Career: Postgraduate
Units of Credit: 6
EFTSL: 0.12500 (more info)
Indicative Contact Hours per Week: 3
Enrolment Requirements:
Prerequisite: Program 8407 OR 8435
CSS Contribution Charge: 2 (more info)
Tuition Fee: See Tuition Fee Schedule
Further Information: See Class Timetable
View course information for previous years.
Description
This course examines evolving methodologies, best practices, standards, and technologies for the management and delivery of IS/IT as an operational service. After studying this course you will be able to systematically analyse and design to meet operational IS/IT management requirements from a business service perspective, compare and critically evaluate service provision solutions, discuss the pros and cons of outsourced vs in-house strategies for the management of operational IT services, and critically evaluate operational performance measures.
Study Levels
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