The aim of this course is to introduce you to enterprise systems, to show how organizations use enterprise systems to run their operations more efficiently and effectively, to learn about the critical success factors and implementation strategies that lead to enterprise system success, and to consider the informational, knowledge, and decision-making opportunities afforded by enterprise systems.

The course will examine typical ES modules: manufacturing, supply chain management (SCM), financials, projects, human resource management, and customer relationship management (CRM). Enterprise systems (ES) use a single database to integrate business transactions along and between processes, leading to benefits such as efficient and error-free workflows plus accounting, management reporting and improved decision-making. The course will incorporate a laboratory component using the SAP software.