Business Process Improvement & Quality Management - OPMG5820

This course looks at ways in which business processes can be improved. There are three related aspects to this: first it is necessary to understand the way in which the process adds value for a customer, second it is important to bring to bear the knowledge and skills of the employees who are responsible for the process and finally it is necessary to use data to understand the operation of the process. The course introduces lean operations tools and statistical quality control techniques – including the wider concerns that are characteristic of six sigma approaches.