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Business Process Improvement & Quality Management - OPMG5820
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Faculty: Australian School of Business
 
 
School:  School of Info Systems, Technology & Management
 
 
Course Outline: OPMG5810 Course Oultine
 
 
Campus: Kensington Campus
 
 
Career: Postgraduate
 
 
Units of Credit: 6
 
 
EFTSL: 0.12500 (more info)
 
 
Indicative Contact Hours per Week: 3
 
 
Fee Band:   (more info)
 
 
Further Information: See Class Timetable
 
 

Description

This course looks at ways in which business processes can be improved. There are three related aspects to this: first it is necessary to understand the way in which the process adds value for a customer, second it is important to bring to bear the knowledge and skills of the employees who are responsible for the process and finally it is necessary to use data to understand the operation of the process. The course introduces lean operations tools and statistical quality control techniques – including the wider concerns that are characteristic of six sigma approaches.

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© The University of New South Wales (CRICOS Provider No.: 00098G), 2004-2011. The information contained in this Handbook is indicative only. While every effort is made to keep this information up-to-date, the University reserves the right to discontinue or vary arrangements, programs and courses at any time without notice and at its discretion. While the University will try to avoid or minimise any inconvenience, changes may also be made to programs, courses and staff after enrolment. The University may also set limits on the number of students in a course.