One important aspect of project management is the commercially wise handling of disputes on projects. Few projects do not involve disputes. The source of these disputes variously might be personalities, different opinions, values, desires, needs and habits, performance, insufficient attention to documentation, unexpected eventualities, and so on. Disputes have the potential to convert an otherwise successful project into an unsuccessful one. This course focuses on a number of issues to do with disputes within projects. It firstly looks at dispute avoidance practices, non-adversarial projects and issues such as trust, goodwill and cooperation. Secondly it looks at first-attempt dispute resolution through negotiation; and where negotiation fails, other means and methods that are sought to resolve the disputes. Case studies are used to illustrate the ideas and practices.