This course provides a framework for studying the principles and practice of management. Management is the process of planning, organising, leading and controlling the work of all the members in an organisation and of using all the resources available in the organisation to reach specific organisational goals. More specifically, this course is about how organisations are managed and how managers can best help their organisations to set and achieve their goals. The emphasis is on the so-called formal organisations which provide goods and services to their customers or clients and offer career opportunities to their members.