In a rapidly changing and increasing competitive world, the ability to solve problems and generate new ideas are essential aspects of the pursuit of excellence. What is the creative process, and how people of different backgrounds and interests participate in this process is the core of this course. It not only considers how to be creative and solve problems, but also explores how solutions might be implemented. This course uses examples across the lifecycle of buildings and therefore gives particular attention to the use of real estate as an asset of the organisation, the implications of rapid workplace changes and the influence of IT.